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The Peak Difference

Why We Are a Top BPO Company

Our Journey

Founded in 2011, PEAK Outsourcing is an agile and flexible team of business solution experts with nearly a decade of rock solid outsourcing experience between us.

Like you, we previously sought the assistance of large outsourcing companies as customers ourselves, so we uniquely understand the fear of moving pieces of your business outside of your direct control.

Unfortunately, our journey was full of difficult challenges and perilous paths.

This inspired us to make a change.

Now, we have become a global team of top talents passionate about making a difference.

We’ve devised a unique outsourcing partnership approach that consistently lifts our clients to the top of their game.

When we set out to start our own outsourcing business, we knew that in order to prevent the same unpleasant surprises of outsourcing we had experienced, our company would need to keep a set of core values instilled deeply into the foundation of PEAK – our people.

Our passion in making
a difference.

Our core values embody our relationships with our people, our clients, and our customers.

Every member of the PEAK Outsourcing team, from the administrative team to our amazing agents, exudes our values in every interaction, every task, and every project that we take on.

At PEAK Outsourcing, we strive to be:

Agile

Be flexible. Be change-ready.
Stay current.

Ingenious

Be inventive. Have fun. Make a difference.

Courageous

Embrace diversity. Take on challenges. Go beyond expectations.

Trustworthy

Be responsible. Stay connected. Continue to inspire.

Passionate

Create distinctive experiences. Show empathy. Pay it forward.

The PEAK Difference

Our unique outsourcing approach

Unparalleled Agility

We have all your outsourcing needs all set, from scouting, to honing a global talent pool that aids your business in climbing to the pinnacle.

We provide you with omnichannel customer care support across multiple industry verticals. Whenever, wherever, we can take you there.

We have charted a clear and streamlined route ready for a seamless climb towards your business goals at your own pace.

Distinctive Customer Service

We gear you up with efficient outsourcing system technology for a better view of your customers' experiences.

We swiftly translate customer analytics and insights into an enhanced and improved personalized customer experience.

Define strategies that are distinctly designed for your customers

Customized Outsourcing Solutions

We are an extension of your business, not the creators of your vision. We won't dictate the rules, we will follow them.

We clear your path of outsourcing roadblocks and provide your business a supportive space for growth and development.

We protect you from fluctuating business demands through modifiable solutions.

We are well-equipped to conquer uncharted business cliffs.

We are your perfect climb guide.

We are Peak Outsourcing.

Connect with Patrick

Patrick Freking

Owner

Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.