Outsourced Ecommerce Support

If you're looking to add anywhere from 3-100 (or more) eCommerce customer support specialists to your team, you've come to the right place.

Outsourcing Ecommerce Support

outsourced ecommerce support rep on a callThe continued rise of eCommerce in the past decade marks an ever-changing customer experience. The selection of the products from around the world is easily available at fingertips of anyone. All they need is a credit card, an internet connection, and a shipping address, – any time of the day or night. The decision to outsource eCommerce customer support with PEAK Outsourcing may be scary. However, taking this leap will quickly prove to be the best one you’ll ever make. After all, nobody on this planet has more than 24 hours per day.

Why Outsource eCommerce Support?

Without a doubt, excellent customer service is the backbone of any e-commerce business. This is because customers rely on it for concerns, questions, and overall uncertainties. Successful companies prioritize offering great service, but who said that you need to be the one providing it?

Here are a few reasons why you should consider outsourced ecommerce support for your e-commerce store:

Improve Customer Satisfaction

At PEAK Outsourcing, we offer omnichannel customer support across numerous industry verticals. Our customer support specialists will be available 24/7. They provide top-notch specialized service in various areas of expertise, whenever your clients need it.

As a result of your outsourced ecommerce, your company will be perceived as an organization that genuinely cares about the customer satisfaction. You will also increase customer retention, and, ultimately, improve sales.

More Time and Improved Focus

Every minute you spend hung up in back office functions is a minute you can’t spend on more important things like planning the future of your business or managing client relationships.

By choosing to go with outsourced ecommerce support tasks, you will inevitably free up more time to spend on other tasks vital for your business.

Save Money and Increase Profits

When you outsource ecommerce support tasks, you free up the time to focus on the aspects that are most important to the growth of your business, such as marketing, sales, or manufacturing.

By choosing to work with PEAK Outsourcing, you can be sure to make your organization more profitable and effective, - having a specialized team taking care of your eCommerce support needs is more cost-effective than hiring full-time staff, and will increase your company’s performance like nothing else would.

Cater to International Customers

As a single person providing customer support, there is only so much you can handle. With outsourced eCommerce support, on the other hand, gives you an opportunity to be able to offer your products to international customers. Not only you can outsource your needs to support providers that are available while you are asleep, but you can also hire customer support service from around the world.

At PEAK Outsourcing, we have access to a global pool of highly-trained support specialists, making sure that we can provide you with the precise services that your business needs.

Let us know how we can help you. Send us a message and we'll get back to you as soon as possible.

Outsource Shopify Store Support to Real-Time Specialists from PEAK Outsourcing

Transforming a minor service issue into a satisfied customer is something that wouldn’t be possible without top-notch customer support service.

At PEAK Outsourcing, we are here to support you on the journey to business growth and development, every step of the way. Covering every time zone, our global specialists will work closely with you to provide exceptional customer support with nearly-instant response rate.

It’s time to make a difference. Give us a call today.

Patrick Freking
Connect with Patrick

Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.