Record Retrieval Services

If you're looking to add anywhere from 3-100 (or more) record retrieval specialists to your team, you've come to the right place.

Record Retrieval Services

Peak Outsourcing’s Philippines Outsourcing Center has more than 10 years of experience in all facets of records retrieval. We pride ourselves on being able to fulfill your record requests quickly and accurately. We work with the largest and most respected firms in the industry, representing both plaintiffs and defendants. With our record retrieval services, our unique ability to succeed at records retrieval from offshore locations makes us the largest record retrieval provider in the world

representative performing record retrieval services on laptop and phone

The single greatest factor contributing to our success is the high level of English our record retrieval agents command. This enables us to problem solve in difficult HIPPA environments that other outsourcing providers may not be as equipped to navigate.

The process we follow is recognized by most industry leaders:
  1. Verify records request was received by the facility.
  2. Ensure scope of request is accurate and records are available.
  3. Obtain commitment on delivery date and fees to be paid.
  4. Regular follow up to uncover any problems.
  5. Provide alternatives for faster delivery, such as FedEx, credit card payments, and downloading from portals.
  6. Check the records for quality and accuracy once received.
  7. Organize the records according to your standards for distribution.

Throughout the process of our record retrieval services, we will document every contact to ensure transparency and open communication.

We have experience retrieving all of the following type of records:

Medical: All Types, including billing and radiology
Employment: Personnel, Payroll, Worker’s Compensation
Education: Transcripts, Personnel
Financial: Tax and Bank Records
Military: Active Duty, Veterans, Medical Records
Social Security and Disability
Phone Records

Let us know how we can help you. Send us a message and we'll get back to you as soon as possible.

Patrick Freking
Connect with Patrick

Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.