Outsourced Technical Support Services

If you're looking to add anywhere from 3-100 (or more) technical support specialists to your team, you've come to the right place.

Outsourced Tech Support

Enterprise owners know that the hard work doesn’t end with closing a deal or selling your software, – indeed, it is just the first step. To truly thrive, the long journey of winning a customer over and keeping them loyal to your business takes more. tech support reps completing outsourced tech support workThey also know that nothing fosters customer loyalty better than competent technical support. And, if you want to provide premium-quality follow-up services, you shouldn’t overlook the benefits that outsourced tech support with PEAK Outsourcing has to offer.


24/7 Technical Support Outsourcing with PEAK Outsourcing

A couple decades ago, when outsourced tech support was a nascent practice, business owners were often shy to confess they were using it. Today, however, the changes in the overall volume of software-based business and tech support requests have led to an about-turn in the outsourcing perception.

Outsourcing tech support with PEAK Outsourcing is a cost-effective practice. It improves your efficiency and takes the overall customer experience to the next level.

Around-the-Clock Availability

Even with the most carefully tested software, users will inevitably encounter issues and find roadblocks. When you choose outsourced tech support with PEAK Outsourcing, you provide your customers with support of experienced help desk professionals. They have detailed knowledge of your software product or app.

Therefore, you can finally have peace of mind knowing that your customers can get the qualified help they need to overcome problems without any delays.

Save Time and Money

Continuous quality assurance, as well as responding to ongoing product changes, cost you time and money that could be better spent on expanding your business.

For example, when you release new features or user experiences, it can leave your customers confused. It can also most likely lead to a spike in technical support requests. With outsourced tech support from PEAK Outsourcing, you don’t need to worry about not being able to handle the work.

Top-Notch Service from Dedicated Agents

With access to the global pool of talent, we are determined to find the right people with the right skills to represent your business. We recruit and train our tech support specialists to become real experts in your app or software. The goal is for them to be ready to assist customers through our outsourced technical support services no matter what UX obstacle or technical issue arises.

Let us know how we can help you. Send us a message and we'll get back to you as soon as possible.

Serve Most Challenging Tech Support Requests with Ease

At PEAK Outsourcing, we work to resolve technical support requests for companies around the world, whether it be through email, live chat, or phone support. Through a thorough recruitment and training process, we ensure that our team of technical experts is prepared for any challenge – no matter how complex.

We take pride in standing up to the challenge and delivering unparalleled tech support outsourcing services. Give us a call today.

Patrick Freking
Connect with Patrick

Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.