About Us - Peak Outsourcing

Our BPO Specialists

At PEAK Outsourcing, we combine expert knowledge with extensive experience to provide top-tier Business Process Outsourcing services. Our team is composed of specialists who are not only skilled in their respective fields but are also passionate about delivering results that exceed expectations.

  • Vision

    Vision

    PEAK Outsourcing envisions a world where businesses operate at their absolute peak efficiency without compromising quality. We aim to be the leading partner for companies worldwide, enabling them to achieve their strategic goals through our comprehensive outsourcing services. Our vision is to continually set standards for excellence in the outsourcing industry, driving growth and success for our clients.

  • Mission

    Mission

    Our mission at PEAK Outsourcing is to empower businesses by providing exceptional outsourcing services that enhance operational capabilities. We are committed to innovation, quality, and service excellence, ensuring that each client receives customized solutions tailored to their unique needs. Our focus is on building long-term relationships with our clients, supporting them at every step of their growth journey.

Values

At Peak Outsourcing, our core values shape the way we work and interact with our clients, stakeholders, and each other:

  • Adaptive

    We thrive on change and adapt our strategies to meet the evolving needs of the markets we serve. This flexibility allows us to offer solutions that are timely and effective, keeping our clients ahead in a competitive landscape.

  • Creative

    Creativity is at the heart of our approach. We believe in thinking differently and innovating in ways that not only solve the immediate challenges but also anticipate future needs, setting our clients up for long-term success.

  • Dedicated

    Our dedication is unmatched, evident in our unwavering commitment to our clients’ success. We are relentless in our pursuit of excellence, ensuring that we deliver the highest quality services at all times.

  • Generous

    We are generous in our engagement, sharing knowledge, insights, and expertise. We believe in growing together with our clients and stakeholders, fostering a community of learning and mutual success.

  • About Our People Image

Our People

PEAK Outsourcing was born from a desire to overcome the shortcomings experienced with large, impersonal outsourcing firms. We believe deeply that the heart of a successful BPO relationship lies in the people who drive it. Every member of our team plays a pivotal role in supporting the operations of our clients’ businesses.

Our rigorous hiring process is designed to select individuals who are not only trustworthy and agile but also courageous and passionate about their work. Our recruitment team utilizes a world-class vetting procedure that ensures we onboard only the most capable individuals, perfectly matched to the needs of each project. This meticulous approach to staffing is fundamental to fostering strong, productive partnerships and achieving outstanding results for our clients.

Meet The Team

Every client partnership begins with a commitment from the top. Our executive team—comprised of hardworking and inspiring leaders—sets the standard for the seamless, high-quality experiences we strive to deliver. The leaders at PEAK Outsourcing are not just at the helm; they are actively involved in ensuring that our values of integrity, excellence, and collaboration are reflected in every task we undertake. This leadership approach enables us to build strong, effective, and lasting relationships with each client we serve.

  • Charles Harmornick

    Chief Executive Officer

    Charles Harmornick

    Chief Executive Officer

    With over 30 years in the outsourcing industry, Chuck brings extensive experience from Fortune 500 companies and various sectors to Peak Outsourcing as our CEO. He has a deep understanding of operational excellence, business development, and customer engagement. Chuck has led multiple high-profile roles including COO at SITEL now Foundever, SVP at Sutherland BPO, President at United Health Care, President at Quatrro and CEO of World Connection Global BPO Services. His leadership focuses on strategic growth and building strong industry relationships.

  • Michael Sendall

    Chief Operating Officer

    Michael Sendall

    Chief Operating Officer

    A Senior Executive with over 20 years of experience in the international outsourced call center industry, including the management of Operations, value add projects, vendor management, customer and employee experience across the Asia region. Proven ability to deliver results from major projects in operational transformation with a track record that demonstrates an ability to deliver with a focus on Process Improvement, Consultative Approach and Client Advisory. Michael attended Central Queensland University, studying a Bachelor of Business and majored in Accountancy.

  • James Reynolds

    Chief Revenue Officer

    James Reynolds

    Chief Revenue Officer

    James Reynolds is the Chief Revenue Officer at Peak Outsourcing, overseeing Sales Solutions, Revenue Operations, and Customer Success. He joined the company in 2022 as Vice President of Client Services and was promoted to CRO in 2024. Prior to this, James held senior roles at Manulife Financial, Bell Canada, and Convergys. With over 20 years in global sales leadership, he specializes in operational excellence and sales strategy. James holds a BBA from Acadia University and lives with his family in Atlantic Canada.

  • Vic Valenzuela

    VP for Shared Service

    Vic Valenzuela

    VP for Shared Service

    With over a decade of dedicated service in the Business Process Outsourcing (BPO) industry, Vic has climbed the ranks from frontline agent to Vice President of Shared Service at Peak Outsourcing. His journey is a testament to his unwavering commitment and leadership prowess, having excelled in roles ranging from Trainer to Supervisor, Manager, and Site Leader. Vic’s strategic vision and hands-on approach have consistently driven operational excellence and fostered a culture of continuous improvement within his teams.

    Beyond the boardroom, Vic finds joy in capturing life’s moments through the lens of his camera. As a photography enthusiast, he channels his creativity into snapshots that reflect the beauty of everyday experiences. At home, he shares his space with his beloved cat and dog, finding comfort and companionship in their loyal presence amidst his bustling professional life.

  • Darwin Barrios

    Vice President LatAm

    Darwin Barrios

    Vice President LatAm

    Darwin brings over 15 years of experience in the BPO industry, specializing in operations leadership, sales, financial planning, and client relations across sectors like Telecommunications, E-commerce, and Retail. He has a proven track record in driving growth and fostering strategic partnerships in American and European markets. Outside of work, Darwin is passionate about travel and spending quality time with his family. His global adventures and family experiences enrich his perspective, enhancing his commitment to delivering solutions that exceed expectations in the dynamic BPO landscape.

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The PEAK Difference

At PEAK Outsourcing, what sets us apart isn’t just what we do, but how we do it. Our approach is built on a foundation of proactive problem-solving and adaptive strategies that anticipate and meet the dynamic needs of our clients. We don’t just manage tasks; we enhance your business capabilities through innovation and by empowering our people to excel in every project. Our commitment to excellence and our relentless pursuit of improvement means that partnering with us is not just about outsourcing—it transforms and optimizes your operational effectiveness.

 

By choosing PEAK Outsourcing, you’re not just selecting a service provider—you’re engaging a partner dedicated to your success, providing a competitive edge that is visible in the results we achieve together.

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Connect with Us to Enhance Your Operations

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