About PEAK Outsourcing
PEAK Outsourcing evolved from a concept that outsourcing your business processes needs should be a painless experience that offers substantial benefits to your organization. In fact, we were clients of the outsourcing industry, so we know what it is like to move pieces of your business to a third party. We absolutely understand the fear of having a complex working and financial relationship with a team outside of your direct control.
We also know that outsourcing can be a huge benefit for many organizations, and that there had to be a better way of doing it, so we set out to make a change. We made a list of all of the headaches and uncertainties we experienced in the past as outsourcing customers, along with the challenges of other clients we know, and devised an approach to not only fix those issues, but also to bring you the best possible support we can offer.
What differentiates PEAK Outsourcing from all the others is that we take a different approach to managing your business needs. We are agile and flexible and in everything we do, we look to make your job easier and your customers’ experiences exponentially better. Simply put, we have raised the bar for the outsourcing industry and we are laser light focused on one thing, taking your business to new heights!
Since the inception of the outsourcing concept, “offshoring” has been viewed as viable only for Fortune 500 companies. Due to the ever changing economy and the constant demand for businesses to provide more for less, small businesses have a greater need to cut costs in order to stay competitive. By focusing on these small- to medium-sized enterprises we are able to provide quality solutions to an underserved business segment. We have taken the “10,000-person call center” model and scaled it down to offer a low-cost solution without sacrificing quality. Our strategy calls for a large and diverse customer base that requires reliability, quality, and meeted expectations without the expense of a first-world workforce.