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About Peak Outsourcing

At Peak Outsourcing, we believe that business success is built on the foundation of people, culture, and performance. We’re not just another BPO provider—we’re a partner dedicated to helping your business grow through tailored outsourcing solutions that align with your unique needs.

Founded with the vision of creating a different kind of outsourcing experience, we set out to break away from the traditional, impersonal model that often leads to high turnover and disengaged employees. Instead, we focus on building a positive and empowering work environment where our teams feel valued, motivated, and invested in delivering exceptional results for our clients.

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Our Mission

Our mission is simple: to provide world-class outsourcing solutions while maintaining a deep connection with our clients’ values and culture. We strive to act as a seamless extension of your business, offering customized services that drive efficiency, improve customer experience, and support your long-term success.

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What Sets Us Apart

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Empowering Our People

We invest in the growth and development of our employees, offering clear pathways for career advancement. Our leadership team is a testament to this commitment, with many having started on the front lines and worked their way up. This focus on internal promotion creates an engaged workforce that delivers consistent, high-quality service.

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Culture Of Excellence

We foster a vibrant, positive company culture where people enjoy coming to work. We believe that happy employees lead to better customer experiences, and our low turnover rate is a reflection of that philosophy.

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Tailored Solutions

We understand that no two businesses are the same. That’s why we offer customized solutions for every client, from customer support and back-office operations to IT services and data management. We don’t believe in one-size-fits-all—we believe in building services that fit your unique goals and challenges.

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Global Reach, Local Expertise

With teams in the Philippines and Belize, we bring a diverse, international perspective to everything we do. Our ability to scale globally while providing localized expertise ensures that you receive the best of both worlds—world-class service with a personal touch.

Our Leadership

Our leadership team brings decades of experience across a range of industries, ensuring Peak Outsourcing remains at the forefront of the BPO industry. Meet the individuals who guide our mission and drive success:

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Charles Harmornick

Chief Executive Officer

With over 30 years in the outsourcing industry, Chuck brings extensive experience from Fortune 500 companies and various sectors to Peak Outsourcing as our CEO. He has a deep understanding of operational excellence, business development, and customer engagement. Chuck has held multiple high-profile leadership roles, including COO at SITEL (now Foundever), SVP at Sutherland BPO, President at United Health Care, President at Quatrro, and CEO of World Connection Global BPO Services. His leadership focuses on strategic growth and building strong industry relationships.

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Michael Sendall

Chief Operating Officer

With over 20 years of experience in the international outsourced call center industry, Michael has successfully managed operations, vendor relationships, and customer/employee experience across the Asia region. His expertise includes operational transformation, with a proven track record in delivering results through a consultative approach and a focus on process improvement. Michael holds a Bachelor of Business (Accountancy) from Central Queensland University, and he excels in client advisory and driving operational excellence.

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James Reynolds

Chief Revenue Officer

James Reynolds is the Chief Revenue Officer at Peak Outsourcing, where he oversees Sales Solutions, Revenue Operations, and Customer Success. Joining the company in 2022 as Vice President of Client Services, James was promoted to CRO in 2024. He brings over 20 years of global sales leadership experience, having previously held senior roles at Manulife Financial, Bell Canada, and Convergys. With a specialty in sales strategy and operational excellence, James holds a BBA from Acadia University and resides in Atlantic Canada with his family.

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Vic Valenzuela

Vice President of Shared Service

Vic’s decade-long journey in the Business Process Outsourcing (BPO) industry is a testament to his dedication and leadership. Starting as a frontline agent, he climbed the ranks to become Vice President of Shared Service at Peak Outsourcing. With experience in roles ranging from Trainer to Supervisor, Manager, and Site Leader, Vic’s leadership is marked by his strategic vision and hands-on approach. He continuously drives operational excellence and fosters a culture of continuous improvement.

Outside of the boardroom, Vic is a photography enthusiast who enjoys capturing life’s moments through his camera lens. He shares his home with his beloved cat and dog, balancing his professional life with creativity and companionship.

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Darwin Barrios

Vice President, LatAm

Darwin brings over 15 years of experience in the BPO industry, specializing in operations leadership, sales, financial planning, and client relations across industries such as Telecommunications, E-commerce, and Retail. He has a proven ability to drive growth and foster strategic partnerships in American and European markets. Darwin is also passionate about travel and spending quality time with his family, which enriches his perspective and commitment to delivering exceptional solutions in the dynamic BPO landscape.

Why Choose Peak Outsourcing

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Choosing Peak Outsourcing means choosing a partner who is fully invested in your success. We’re proud of our personalized approach, our dedicated teams, and our commitment to delivering exceptional results. Whether you’re a startup or a global enterprise, we have the flexibility and expertise to scale with your needs and provide a level of service that exceeds expectations.

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Let’s Drive Your Vision Forward

We may be a name you’re just getting to know, but we’re confident that by the time you partner with us, you'll leave with a lasting impression of quality, care, and expertise.

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