The Shocking Truth About Customer Support Outsourcing Services

representatives providing customer support outsourcing services

When businesses don’t prioritize customer service or do a poor job addressing customers’ concerns, they have difficulty retaining customers. After all, who will keep doing business with a company that doesn’t appreciate its customers? Many businesses struggle with customer service because it requires special skills. Building a great customer service team requires time, money, and […]

How 24/7 Outsourcing Benefits Your Customers

How 24-7 outsourcing benefits your customers

In a perfect world, you’d have the time and energy to run your business and keep up with customer service tickets as they come in. But with global supply chains to manage and customers now expecting service 24/7, you simply might not have enough hours in the day to handle everything on your own. Many […]

Save Money By Outsourcing Your Business’s Customer Service Team

customer service

Customer service is an essential part of any company’s success. The relationships between customers and support staff can lead to long-term loyalty and revenue. However, hiring and training a team of professionals to communicate with your customers can be challenging. It also costs money. By outsourcing your business’s customer service department, you save time and […]

Patrick Freking
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Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.