How Technical Support Outsourcing Is Changing How Business Is Done Globally

three technical support outsourcing reps working taking client calls

Not long ago, when outsourcing tech support was a relatively new practice, many business owners hesitated to admit that they were utilizing it, and customers were reluctant to embrace it. However, in recent times, the significant increase in software-based businesses and tech support demands has wholly transformed the perception of outsourcing. Today, companies and the […]

How To Solve IT Problems For Your Company Once and For All

IT call center

Addressing IT problems can divert valuable time and resources away from the smooth operation of your business. While technology is a wonder when it is working, it is a financial drain and a source of frustration when problems arise. Employing an in-house team of IT professionals can be expensive and out of reach for many […]

Three Reasons Why Outsourced Tech Support Can Help Your Business

tech support

You and your employees know your business inside and out. So why would you turn to outsourced tech support? How could someone else possibly know what is important to you and your customers and help them through their technical difficulties? Believe it or not, outsourcing your tech support can help you grow your business and […]

Patrick Freking
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Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.