With over 30 years in the outsourcing industry, Chuck brings extensive experience from Fortune 500 companies and various sectors to Peak Outsourcing as our CEO. He has a deep understanding of operational excellence, business development, and customer engagement. Chuck has held multiple high-profile leadership roles, including COO at SITEL (now Foundever), SVP at Sutherland BPO, President at United Health Care, President at Quatrro, and CEO of World Connection Global BPO Services. His leadership focuses on strategic growth and building strong industry relationships.

With over 20 years of experience in the international outsourced call center industry, Michael has successfully managed operations, vendor relationships, and customer/employee experience across the Asia region. His expertise includes operational transformation, with a proven track record in delivering results through a consultative approach and a focus on process improvement. Michael holds a Bachelor of Business (Accountancy) from Central Queensland University, and he excels in client advisory and driving operational excellence.

James Reynolds is the Chief Revenue Officer at Peak Outsourcing, where he oversees Sales Solutions, Revenue Operations, and Customer Success. Joining the company in 2022 as Vice President of Client Services, James was promoted to CRO in 2024. He brings over 20 years of global sales leadership experience, having previously held senior roles at Manulife Financial, Bell Canada, and Convergys. With a specialty in sales strategy and operational excellence, James holds a BBA from Acadia University and resides in Atlantic Canada with his family

Vic’s decade-long journey in the Business Process Outsourcing (BPO) industry is a testament to his dedication and leadership. Starting as a frontline agent, he climbed the ranks to become Vice President of Shared Service at Peak Outsourcing. With experience in roles ranging from Trainer to Supervisor, Manager, and Site Leader, Vic’s leadership is marked by his strategic vision and hands-on approach. He continuously drives operational excellence and fosters a culture of continuous improvement. Outside of the boardroom, Vic is a photography enthusiast who enjoys capturing life’s moments through his camera lens. He shares his home with his beloved cat and dog, balancing his professional life with creativity and companionship.

Darwin brings over 15 years of experience in the BPO industry, specializing in operations leadership, sales, financial planning, and client relations across industries such as Telecommunications, E-commerce, and Retail. He has a proven ability to drive growth and foster strategic partnerships in American and European markets. Darwin is also passionate about travel and spending quality time with his family, which enriches his perspective and commitment to delivering exceptional solutions in the dynamic BPO landscape.