Discover the Truth of Business Process Outsourcing

Many companies continue to believe misconceptions about business process outsourcing (BPO). These myths cause many business owners to miss out on the benefits of efficient solutions to help a company attract new customers, boost revenue, and expand operations.

Here, you will find the most common myths about BPO and learn the truth so you can finally take your business to the next level.

Myth: BPO Creates Communication Challenges

Some companies hire third-party companies to handle specific business functions. Outsourcing involves third parties performing the necessary tasks of an outsourced team or department on behalf of the company that hires them.

A common reason business owners hesitate to outsource to other companies is the belief that communication will be challenging. However, BPO companies communicate regularly with their clients. They believe in transparency and frequent contact to ensure they meet the clients’ needs and goals.

Relinquishing control over certain aspects of your business can be scary. It’s stressful knowing someone else will manage the tasks you’re used to handling yourself or entrusting to one of your in-house employees. The result should be favorable by partnering with a BPO company that upholds the same standards and values as you. You can have peace of mind knowing you have a team with the skills and experience to support your daily operations and keep your company safe.

Myth: BPO Companies Don’t Prioritize Privacy and Security

You risk data mismanagement when you outsource to another company. Even handling data in-house comes with inherent risks. Providing a third party with sensitive information is part of hiring a BPO company.

Protecting your company starts before you hire someone. You should conduct a risk assessment and implement effective strategies to safeguard your data. You should evaluate a potential company’s security protocols and determine whether they align with your needs.

Despite what you might think, BPO companies approach data security carefully. You should outsource your business function to a company with established procedures and layers of security for handling sensitive client information. Typically, trusted BPO companies approach data security by regularly updating methods to keep up with best practices within the industry.

Outsourcing partners can effectively mitigate, monitor, report, and alert security breaches with corporate data governance, intelligent technologies, data protection/data breach detection, and compliance directives.

Assuming a BPO company will misuse confidential data is also a common misconception. The success of any outsourcing entity depends on its reputation. No one wants to hire companies associated with privacy breaches.

Myth: Outsourcing Is Only for Call Centers

Outsourcing and call centers are terms that often go hand in hand. However, BPO companies offer more than call center services. They also offer outsourcing services for business functions, such as:

  • Customer service
  • Technical support
  • Web designers
  • Content marketing
  • Back office support
  • Record retrieval
  • Lead generation
  • Appointment setting
  • Ecommerce support

Myth: Small Businesses Won’t Benefit from Outsourcing

Many business owners believe outsourcing is beneficial for large companies and corporations. A common assumption is hiring a third party to manage inbound calls is necessary when business operations are too significant to handle in-house.

The truth is outsourcing can benefit companies of any size. A BPO company can assist with any aspect of your business using a streamlined process as long as you have the resources to purchase the services you need.

Outsourcing offers numerous advantages, including:

  • More efficient processes – An in-house department for IT management, accounting, or marketing might seem like the best option. However, it can foster inefficient practices, especially if the department is small and has access to limited resources. Outsourcing those departments to an experienced team makes processes more efficient and accurate, mitigating potential risks.
  • Lower costs – Handing tasks to your employees can save you money in the short term. However, it can be costly in the future if they make mistakes. You must also purchase the equipment necessary to get the job done. Outsourcing business functions allows another company to take on the expense of delegating responsibilities to the right team. They are responsible for providing equipment or already have them readily available in an established office or working space.
  • More free time – Business owners often require employees to take on duties outside their job descriptions. That limits efficiency and accuracy. Hiring a BPO company to outsource those functions allows your employees to focus on their core responsibilities. They have more time to complete their jobs correctly and prioritize revenue-generating tasks.

Optimize Business Operations with BPO

Forget about the myths you’ve heard about BPO in the past. Outsourcing increases productivity, cuts costs, and boosts revenue.

Peak Outsourcing can discuss our services with you and customize the ones you choose to meet your unique needs. Call or contact us online today to learn more about how BPO can elevate your company and help it grow.

Is Business Process Outsourcing Right for Your Business?

Your company may benefit from outsourcing certain functionality that you currently perform in-house. The resulting benefits can transform the way you do business and provide a greater focus on your core business functions.  Submit a contact form or call Peak Outsourcing today at 1-833-831-7325 to discuss how our team can help you achieve your goals.

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Patrick Freking
Connect with Patrick

Patrick Freking

Owner

Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.