It may be trite to say that every business once started out as a dream, but it’s also the truth. Having a passion and a vision for something and having it come to life is one of the most powerful experiences on the planet.
When that something is a business, it is life-changing, exhilarating, and a little scary. From the beginning, you hustle to get those first sales on the board and assemble your staff to keep it all going. It can be a bear trying to get it all done and still stay afloat, but for those that have weathered the storm and come out on the other side, it’s a heroic triumph.
And if prosperity continues to flow, so does your communication and client management needs. If things are going really well, your staff may get overrun. If you’re spending all your time putting out fires and making customer calls, there won’t be enough bandwidth to continue to grow your vision. When faced with this problem, you start to think about some potential solutions.
One option is to outsource your customer experience team. If you’re a startup, you may think that call centers only cater to bigger businesses. That may be true of the massive call centers that sell thousands of seats, but when you look closely at boutique customer-experience firms, like Peak Outsourcing, you will find that these smaller, attentive call centers are much more adept at meeting your business needs.
Don’t hesitate to learn more about the way that Peak Outsourcing can support your business today and into the future. Contact us at 512-831-7325 or reach out to us online. We’re ready to answer all of your questions and get started.
Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.
Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.
In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.
Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.