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Category: e-Commerce Support

Tips For Choosing The Best Shopify Call Center

The purpose of a customer call center is to retain satisfied customers for your business. Call centers accomplish this by giving your customers options to communicate personally with agents. The agents have training in helping customers find answers to questions and solutions to problems. Choosing a business processing outsourcing (BPO) company to handle your customers’ […]

Five Ways to Screw Up Your E-Commerce Support

upset on the phone

Quality customer service for an e-commerce business is crucial. Customers often don’t want to deal with companies if their support team treats them poorly. When you run an online business, your customers dictate your success. Competition can be brutal, and putting forth your best efforts can determine whether your company grows or fails. A common […]

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We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience.

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Call Center/Outsourcing Services

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M-F, 8am – 5pm EST 1-833-831-7325 scale@peakoutsourcing.com Philippines | Belize
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Patrick Freking
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Patrick Freking

Owner

Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.