How Outsourced Ecommerce Is Changing the Way Business Is Done

4 outsourced ecommerce representatives assisting customers virtually

In today’s competitive business environment, indeed, efficiency, flexibility, and affordability are essential for success. For example, one rapidly growing trend that shows these qualities is outsourced ecommerce. By using the expertise and resources of external service providers, your business can simplify its operations and focus on core skills. Here is how outsourced e-commerce is changing […]

The Pros and Cons of Outsourcing Dropshipping

customer service rep handling an outsourced dropshipping order

Keeping your business competitive in the ever-changing e-commerce landscape can be challenging. From managing inventory to handling customer relations, every aspect of a business requires meticulous attention. Dropshipping, a unique model of e-commerce, can simplify this journey significantly. But can you amplify the benefits of dropshipping by outsourcing it? Understanding what dropshipping is, as well […]

Tips For Choosing The Best Shopify Outsourced Customer Service

Tips for choosing the best shopify call center

The purpose of a customer call center is to retain satisfied customers for your business. Shopify outsourced customer service call centers accomplish this by giving your customers options to communicate personally with agents. The agents have training in helping customers find answers to questions and solutions to problems. Choosing a business processing outsourcing (BPO) company […]

Five Support Team E-Commerce Mistakes To Avoid

upset on the phone

Quality customer service for an e-commerce business is crucial. Customers often don’t want to deal with companies if their support team treats them poorly. When you run an online business, your customers dictate your success. Competition can be brutal, and putting forth your best efforts can determine whether your company grows or fails. A common […]

Patrick Freking
Connect with Patrick

Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.