The Shocking Truth About Customer Support Outsourcing Services


When businesses don’t prioritize customer service or do a poor job addressing customers’ concerns, they have difficulty retaining customers. After all, who will keep doing business with a company that doesn’t appreciate its customers? Many businesses struggle with customer service because it requires special skills. Building a great customer service team requires time, money, and effort.

Customer Support Outsourcing Services Benefits

representatives providing customer support outsourcing services

What if there were a simple, affordable solution to address your business’s customer support needs? Peak Outsourcing provides off-site customer support services for businesses of all sizes. Customer support outsourcing services can provide the following benefits:

  • Expanded customer support hours – Customers expect 24/7 service as the global economy changes, but most businesses only provide it during regular hours. Outsourcing customer service lets you provide 24/7 support. This is particularly important to companies with clients across different time zones. Quick responses to service calls can prevent losing customers who can’t reach help.
  • Reduced workload for you and your team – Customer service is crucial for most businesses. However, handling service calls is just one of many essential tasks companies must accomplish to succeed. Outsourcing support services frees you to focus on other critical business areas. This ensures that every team member uses their skills and knowledge and works toward a common goal.
  • Multilingual services – Depending on your business’s size and where your customers are located, you might get calls and emails from customers who speak multiple languages. Research shows that customers prefer to buy products with packaging and instructions written in their native language, and this preference likely applies to customer service, too. In fact, 40 percent of consumers surveyed in one study said they would never buy products from a website not written in or translated into their native language. Not offering multilingual support could cost you customers. A customer support outsourcing service can ensure that your support representatives speak the same languages as your customers. This also saves you the time and expense of hiring and training new employees to field these customer service calls.
  • Reduced expenses in the long term – Outsourcing support means no extra salaries or benefits to pay. You’ll also save money in the long term by not having to pay for office space or equipment for customer support personnel.
  • Improved customer retention – Ignoring or neglecting help requests is a quick way to lose customers. It’s easier and cheaper to keep a customer than to get a new one. Outsourcing customer support services means you have a team dedicated solely to addressing customer questions and complaints. In the long run, the cost of outsourcing customer support services will save you money by helping you keep your existing customers.

    Peak Outsourcing Provides Exceptional Customer Service Support for Growing Businesses of All Sizes

    You have several options for outsourcing customer support services, so how do you choose the best provider? You should hire Peak Outsourcing to handle your business’s customer service needs because we provide the following:

  • Personalized service – We understand the importance of excellent customer service and strive to treat every customer with personalized attention. We take the time to understand your business’s needs and goals and can provide services that are aimed at helping you grow your business.
  • Flexible services for businesses of all kinds – Our goal is to handle the tasks preventing you from expanding your business. In addition to managing your customer support services, we can provide social media marketing, e-commerce support, blogging services, and other help to your business.
  • Proven tools and experience –We have over a decade of experience providing off-site support for growing companies. We’re a leader in the business process outsourcing (BPO) field and can use our expertise to ensure your company thrives. We pride ourselves on being agile and will work tirelessly to meet your business’s needs.If you’re ready to grow your business by outsourcing your business’s customer service calls, give us a call at 1-866-796-0810 today or visit our contact page to speak with one of our sales representatives.


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Is Business Process Outsourcing Right for Your Business?

Your company may benefit from outsourcing certain functionality that you currently perform in-house. The resulting benefits can transform the way you do business and provide a greater focus on your core business functions.  Submit a contact form or call Peak Outsourcing today at 1-833-831-7325 to discuss how our team can help you achieve your goals.

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Patrick Freking
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Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.