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Our Business Process Outsourcing (BPO) Company

Will Take Your Business To New Heights

Your company's journey begins here.

We equip you with outsourcing solutions distinctly designed for your business and your customers' needs.

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Who We Are

We are not bigger, we are simply better

We give you the power to navigate your journey by providing you with the precise services that your business needs.

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Call Center / Outsourcing Services

We offer a unique outsourcing approach

What really sets us apart from other outsourcing companies is that we are owned and operated by Americans who live in the Philippines. This allows us to mitigate any communication issues and quickly implement your business's workflow.

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Customer Service

Excellent customer service is critical to the success of your business, but what happens when you are too busy to stay on top of every communication channel?

Ecommerce Support

The continued rise of eCommerce in the past decade marks an ever-changing customer experience.

Social Media Marketers

In today’s world, social media marketing (SMM) gives businesses an opportunity to build genuine customer relationships like never before.

Record Retrieval Services

Philippines Outsourcing Center has more than ten years of experience in all facets of records retrieval. We pride ourselves on being able to obtain your records quickly and accurately.

Back Office Support

From data entry to admin work, to payroll management and more, there are likely several routine back office tasks that are draining your energy and resources, when you could be focusing on your core responsibilities instead.

Bloggers

Without a sound content marketing strategy, it can be difficult for new visitors to discover your business and the products and services that you have to offer.

Construction Estimating

Are your highly paid estimators spending countless hours doing take offs?

Content Writers

Businesses, big or small, have to stay ahead of their competition by marketing and advertising their products and services on a regular basis.

Technical Support

Enterprise owners know that the hard work doesn’t end with closing a deal or selling your software, - it is just the first step in the long journey of winning a customer over and keeping them loyal to your business.

Web Designers

The already-high demand for quality websites has only increased since the COVID-19 pandemic hit and businesses were forced to move even more of their services and products online.

Appointment Setting

Turning a phone call into a qualified lead can be challenging. The process often requires a highly-trained intake team, a customized script for them to work from, and a bit of finesse.

Lead Generation Outsourcing

If you are looking for a trusted company who can take on lead generation outsourcing, look no more.

The PEAK Difference

Save time and money by outsourcing

Unparalleled Agility

We have all your outsourcing needs all set, from scouting, to honing a global talent pool that aids your business in climbing to the pinnacle.

We provide you with omnichannel customer care support across multiple industry verticals. Whenever, wherever, we can take you there.

We have charted a clear and streamlined route ready for a seamless climb towards your business goals at your own pace.

Distinctive Customer Service

We gear you up with efficient outsourcing system technology for a better view of your customers' experiences.

We swiftly translate customer analytics and insights into an enhanced and improved personalized customer experience.

Define strategies that are distinctly designed for your customers

Customized Outsourcing Solutions

We are an extension of your business, not the creators of your vision. We won't dictate the rules, we will follow them.

We clear your path of outsourcing roadblocks and provide your business a supportive space for growth and development.

We protect you from fluctuating business demands through modifiable solutions.

With the commitment they've made—with their team, which is estimators and managers—it's worked out great. It's saved us immense amount of time and money. It's been a great experience.

Jody O'Donnel

CEO, LMI Landscapes

Our Values

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Agility

Be flexible.
Be change-ready.
Stay current.

Icon_Ingenuity

Ingenuity

Be inventive.
Have fun.
Make a difference.

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Courage

Embrace diversity.
Take on challenges.
Go beyond expectations.

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Trust

Be responsible.
Stay connected.
Continue to inspire.

Icon_Passion

Passion

Be inventive.
Have fun.
Make a difference.

Around-the-clock care
to get things rolling

  • Increase cost savings
  • Reduce your workload
  • Improve business focus
  • Lower risk and anxiety

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We have been PCI Compliant since day one to safely insure your payment information.

HIPAA compliance is woven into our business DNA.

Taking your business to new heights

We are an agile and flexible team of business solutions experts. Founded in 2011, Peak Outsourcing has nearly a decade of hands-on outsourcing knowledge and experience.

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About

Call Center/Outsourcing Services

Contact

M-F, 8am – 5pm EST 1-833-831-7325 scale@peakoutsourcing.com Philippines | Belize
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Patrick Freking
Connect with Patrick

Patrick Freking

Owner

Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.