As your business scales, you may encounter growing pains in certain areas. Your staff may become stretched thin as business growth outpaces your in-house resources. While this is to be expected, it does not mean that you must accept it as a long-term way of operating. Therefore, to approach this obstacle, a solution for your business may be BPO. You may have heard of BPO and are asking yourself “what does BPO do for a business”? Furthermore, this blog post outlines what BPO is and the top reasons why outsourcing may be right for you and your business.
What Is BPO?
Business Process Outsourcing (BPO) refers to outsourcing some business operations to a third-party company. This can include a variety of services such as:
Moreover, with BPO you can add anywhere from three to 100 members to your team, depending on your needs. This provides an efficient solution that adapts to meet the needs of your business as they arise.
We’ve taken a look at five reasons a company would use a BPO business:
As your business grows, it’s important to stay efficient and maximize the effectiveness of your resources. Each additional person you employ full-time is a significant commitment with long-term impacts on your bottom line. Furthermore, it can be difficult to project your specific needs and determine where new hires will provide the maximum benefit.
In particular, BPO allows you to reduce labor costs by paying for the specific services you need only when you need them. For instance, your business can add person-power on demand to keep operations running smoothly. Furthermore, by outsourcing you also avoid the costs associated with interviewing, hiring, onboarding, and training new employees.
Burnout is a common side effect of growing a startup business. While taking breaks and managing stress levels can be effective, you may need a more substantial long-term solution. Moreover, BPO may provide a viable alternative if your existing staff is overworked and under-resourced.
Consequently, by reducing the workload of your existing staff, you can help provide a work environment that nurtures their development and satisfaction. This not only improves team morale but also leads to more effective execution overall. An overloaded team should be a short-term challenge rather than an ongoing operation method.
In terms of risks, it can be challenging to decide when to hire additional staff members. This is especially true when your needs are difficult to predict monthly. Such a situation can occur for a variety of reasons. BPO allows you to minimize your risk while providing functionality to meet your business needs. This means you do not have to take on a higher monthly payroll and the associated increased overhead costs.
However, choosing a BPO partner with a demonstrated track record of reliability and whom you can trust is critical. You should consider the testimonials of their existing clients to determine what your experience working with this partner might be like. This is critical to reducing your risk. Otherwise, you could just be exchanging one risk for another with no net benefit.
You know the reasons why you started your company better than anyone. Your “why” is what drives you out of bed each morning. This likely does not include repetitive administrative functions like customer service or technical support.
In essence, focusing on your core activities, when you choose BPO for your business you allow your team to stay focused on what they do best: performing core business functions. After all, this is why you hired them. When they can spend most of their time and effort on their core business functions, your business benefits from continued focus on what matters most.
Above all, for your business to succeed, it’s crucial that your existing customers remain satisfied along the way. BPO can help ensure this by providing a stable and consistent solution for high-quality customer service and technical support.
With regard to customer satisfaction, when you keep meeting your customers’ needs, you can both benefit. Your customers do not have to search for a new provider to fulfill the role you were previously meeting. You may benefit from the reduced cost of maintaining existing customers. In contrast, the cost of acquiring new customers to replace unhappy customers might be substantially greater.
