Customer Service Outsourcing

If you're looking to add anywhere from 3-100 (or more) customer service members to your team, you've come to the right place.

Outsourcing Customer Service

customer service outsourcing representative on a callUndeniably, excellent customer service is critical to the success of your business. However, what happens when you are too busy to stay on top of every communication channel? You cannot ignore customer service messages and calls, but you also cannot sacrifice operations. Given this dilemma, as your business grows, it may be worth considering outsourcing customer service needs to a professional outsourcing company like PEAK Outsourcing. 

Reap the Benefits of Outsourcing Customer Care

Businesses of all sizes outsource their needs. When it’s done right, customer service outsourcing can deliver the same levels of customer service with the added benefits of flexibility and scalability, while being a more cost-effective option. Google, Alibaba, and Skype all choose outsourcing solutions. Why? To get access to a unique pool of skills and talents, solve capacity issues, and improve service quality.

Here are a few reasons why you should consider customer service outsourcing with PEAK Outsourcing:

Cost Savings

When you choose to outsource, you don’t have to pay a fixed salary or employee benefits like you would for full-time staff. In addition, you don’t need to provide your customer service representatives with office space or specialized equipment, saving you a few additional bucks.

Reduced Workload

Small business owners tend to wear many hats at the same time. However, responding to customer emails and phone calls can quickly detract you from more profitable activities like marketing and sales. Customer service outsourcing, on the other hand, can free up your and your employees’ time and allow everyone to focus on larger sales drivers.

Multilingual Service

If your customer base is coming from around the world and is likely to speak a different language, such as Chinese or Spanish, outsourcing customer service through PEAK Outsourcing can provide you with access to representatives who speak these or other languages. As a result, your customers will gain more confidence about dealing with your company when they know that all of their questions will be answered properly, and all the communication barriers will be overcome.

After-Hours Coverage

Many customers expect to be able to reach companies’ customer care departments during off-hours. Outsourced customer service representatives will be available 24/7 if that is something that your customers value about your business.

Let us know how we can help you. Send us a message and we'll get back to you as soon as possible.

Outsource Customer Service the Right Way

At PEAK Outsourcing, we will work together with you to design your customized customer care outsourcing strategy, including defining the core role that external customer care plays for your business, and what needs to be done in order to provide the best service possible.

Our proven training and recruitment framework mean that we will find just the right people, with just the right skills and passion to represent your brand, to help you scale your business, and to seamlessly manage all the peaks and troughs.

Make your life easier. Outsource your customer care with PEAK Outsourcing.

Patrick Freking
Connect with Patrick

Patrick Freking


Pat has built a long and varied career across multiple areas. He graduated with a BS in Finance from Arizona State University and got his start in the business world as a healthcare consultant for some of the largest hospitals in the world, including St. Luke’s Episcopal in Houston, TX and Brigham and Women’s Hospital in Boston, MA.

Pat then ventured into the banking industry, gaining vast knowledge of all facets of commercial and retail lending. Following this, Pat built on his depth of sales skills and worked as an enterprise representative, selling Oracle applications and software implementations to Fortune 500 companies, as well as he had the opportunity to represent an accounting firm focused on the implementation of Sarbanes Oxley regulations.

In 2004, Pat started his own real estate development and management company. Over the years he developed and managed multiple commercial properties throughout Arizona and Texas. It was then that Pat sought out the resources of third party outsourcers for many support functions of his business and grew to understand how important these operations were to the success of his own company.

Pat believes the key to his success has been choosing to build his businesses with strong partners. “The one thing I am certain of is that businesses are only as solid as the teams that build them. You have to trust and genuinely believe in the people you put in front of your customers. It’s my commitment that Peak’s partnership with your business will be one you can depend on”.